Velox 2.0 – Technical Assistance

Simplify the management of your Technical Assistance, Maintenance, Inspection or other external service team. It works ONLINE and OFFLINE.

Description of the VELOX solution

The VELOX solution has as main objective to manage and control the tasks to be performed by technicians in the field.
The software is divided into two components: Backoffice (office) and Android Application for Displaced Technicians.
Backoffice can exchange and collect existing data in your ERP.
The Android application is prepared to work from tablets to small smartphones.

Backoffice (Office)

Whenever the status is changed the color in the task scheduler changes;

Geolocation: possibility to see all the technicians or what to choose in a map like google maps;

Immediate view of the technician report after confirmation of this completed process;

Time map of interventions by client/equipment/action.

Introduction of technical assistance requests (by phone, e-mail, etc.) or created as processes arising from plans for scheduled assistance;

Scheduling of technical assistance events;

You can enter orders taking as input the customer, the equipment to watch or the technician;

Visualization in an interactive calendar and with different colors the status of each work, every technician, etc. (scheduled pending, running, finalized);

Android Application (Technicians)

Visualization of the tasks scheduled for each technician (assistances);

Detailed information about the equipment to be operated with a history of solutions and faults;

Pictures of the equipment;

Introduction of the intervention report (this report mirrors the paper report and replaces the report);

Possibility of introducing parts (each car acts as a warehouse) in each intervention;

Possibility to enter in the report itself photos that document something of anomalous with the equipment;

This application can block certain areas to the technician to avoid misuse or improper Internet expenses.

Check here the documentation of the Velox platform – Technical Assistance